COMMERCIAL ASSISTANT - £12/h - ASCOT

Company Overview

Lapland UK honours and celebrates the wonderment of childhood through our magical world, rich story telling & immersive memory making experiences.

In 2007, when the magical door first opened into Lapland, Mike and Alison Battle who were parents to four young boys felt compelled to create a truly magical experience that reflected the value they placed in their children’s fleeting belief in Father Christmas. Fifteen years and a million visitors later the ambition remains the same, the continued success of the business and rapid pace of growth is underpinned by the commitment to support families in savouring and celebrating this most precious moment as they travel through their children’s childhood led by the creative inspiration of Mike and Alison.

‘A child’s fleeting belief in Father Christmas is the emotional crown jewels of the family’.

Role Overview - FOOD AND BEVERAGE ASSISTANT

Food and Beverage Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our cafes and restaurants.  The role is a great opportunity for enthusiastic guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the F&B Assistants will be responsible for engaging with families and serving them with delicious food and drinks which are a key part of the Lapland experience.

Responsibilities

• Consistently meet and exceed customers’ expectations, by welcoming guests into our cafes and restaurants and engaging with the families while following the Lapland operating procedures and sequence of service.

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• Consistently follow Food Hygiene processes when preparing and presenting food and drinks.

• Immerse yourself in the Lapland narrative.

• Have a thorough knowledge of all the products in the F&B outlets and have the ability to make appropriate recommendations to the guests.

• Follow all relevant costume and process standards.

• Attend any training as required.

Key Attributes

• Enthusiastic and willing to learn and be part of Lapland.
• Bright and articulate - Excellent verbal communication skills.

Job Description for Retail Assistant

Role Overview

Retail Assistants are key members of the team at LaplandUK as they are the face of Lapland while guests are in our retail areas.  The role is a great opportunity for enthusiastic guest focused individuals to join a friendly team in a fast paced and collaborative environment. Based at our Ascot event site the Retail Assistants will be responsible for engaging with families and enabling them to take a memory of their day home with them along with making sure that the stores are clean and tidy and well stocked with Lapland items.

Responsibilities

• Consistently meet and exceed customers’ expectations, by welcoming guests into our stores and engaging with the families while following the Lapland operating procedures and sequence of service.

  UK

• Engage with children and families to demonstrate toys, games and other products.

• Immerse yourself in the Lapland narrative and extend the show elements into the retail outlets.

• Have a thorough knowledge of all the products in the retail outlets and be able to make appropriate recommendations to the guests.

• Talk to guests in a friendly manner.

• Actively offer services and additional items to improve the guest experience.

• Follow all relevant costume and process standards.

• Attend any training as required.

Key Attributes

• Enthusiastic and willing to learn and be part of Lapland.
• Bright and articulate - Excellent verbal communication skills.