LaplandUK

GUEST RELATIONS HOST - £13.25/h - ASCOT 

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Role Overview –

Our Guest Relations team act as ambassadors of the Lapland brand. They help our guests with any questions, requests, or feedback they may have. Passionate about delivering a premium guest experience, the Guest Relations team are located at key points across the experience, ready to help a guest with whatever they may need, at a moment’s notice.

Responsibilities include;

• Deliver a world-class service to guests, ensuring that any issues or queries are resolved in-the-moment, with a touch of Lapland magic!
• Handle guest complaints professionally and with integrity, liaising with the Event Manager and Head Office, where required, to ensure feedback is managed and followed-up as appropriate.
• Manage the delivery of the ‘Elven Post Office’ activity within The Elven Village.
• Use of our onsite system to assist guests with a variety of questions, queries, and requests.

Working environment and requirements include;

• Indoor and outdoor locations, with prolonged standing and walking across all areas of the experience.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets.
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity.

Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
• LIVE EVENT: Thursday 6th November - Wednesday 24th December 2025

Benefits

• Hourly pay of £13.25 per hour, plus holiday pay which is paid at the end of your contract
• Free hot meal per day
• Free coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
• Shuttlebus from Ascot Train Station to event site.

Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!