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General information

Name
(RETURNERS) Golden Experience Host - Ascot 2026
Date
Monday, June 15, 2026

Description & Requirements

GOLDEN EXPERIENCE HOST - £14.50/h - ASCOT


PLEASE ONLY APPLY TO THIS ROLE IF YOU WORKED IN THIS ROLE IN 2025.


About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.


Role Overview:

As a Golden Experience Host, you’ll be the dedicated point of contact for our premium guests, guiding them through their time in Lapland with warmth, confidence and care.

You’ll be their storyteller, organiser and friendly face, helping families move seamlessly through the experience while adding subtle moments of magic that will stay with them long after they leave.


WHO WE’RE LOOKING FOR

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

  • A confident,outgoingand proactive approach
  • Genuine warmth and emotional intelligence
  • Excellent communication skills
  • Experience working in guest-facing roles, ideally in premium or high-profile settings
  • The ability to remain calm and present under pressure
  • A natural ability to create ease and delight for others


WHAT YOU’LL RECEIVE

  • £14.50 per hour, plus holiday pay which is paid at the end of your contract
  • Free hot meal each shift
  • Staff discount on selected event dates
  • Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
  • Shuttlebus from Ascot Train Station to event site.


 
PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.

 
LIVE EVENT: Saturday 7th November - Thursday 24th December 2026.

Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!


Customer Facing Role Requirements Where the Worker is in costume, will be expected to: 

  • Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
  • Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
  • If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
  • Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
  • No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
  • Leave all watches, including smart watches and phones securely in your locker.

 
Please note we require a minimum commitment of 3 shifts per week


Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.