LaplandUK

STAGE MANAGER - ASCOT - £15.50/h

ABOUT LAPLANDUK

‘Lapland’ is a 4.5 hour immersive experience that brings to life the mythical Elven world of Father Christmas. At LaplandUK we pride ourselves on delivering a truly unforgettable experience for all guests, transporting families into our secret, magical world.

ROLE OVERVIEW

This Stage Manager is responsible for ensuring that their assigned show scene runs smoothly and to schedule, through the effective management of props, sound, lighting and the daily supervision of Cast and Backstage Support Teams.

Working within an immersive theatre environment, this role requires the willingness and ability to bring the traditional disciplines of Stage Management to an unconventional and immersive environment, combining the spectacle of a film set with the magic and wonder of live theatre.

RESPONSIBILITIES;

Show Operations:

• Manage a safe and best-in-class show operation strictly in-line with approved policy, processes and instruction. Ensure a complete and up-to-date working knowledge of procedures, consulting with Head Office on any required review or revision, ensuring a consistent and efficient operation.
• Take full ownership over allocated show scenes, including set, B.O.H and F.O.H areas, ensuring that the highest production values are maintained at all times.
• Ensure that all show scene technical aspects, including sound, mics and lighting are in working order. Raise faults promptly with the Company Manager and Technical Production partners to ensure that production values are maintained.
• Manage all props associated with the allocated show scene, ensuring they are used appropriately, maintained, reset and stored as required.
• Rebalance show scene sound levels in accordance with the parameters set by the Sound/Lighting design teams.
• Supervise pre-show activities such as technical and safety checks.
• Run Principle Cast Members through warm-ups and notes as required by the Resident Director and/or the Company Management team.
• Have a thorough working knowledge of the relevant areas of operation in order to effectively troubleshoot and problem solve.
• Ensure consistent and accurate daily reporting of operational KPI’s to Head Office and the wider Lapland operations teams.
• Complete accurate and detailed daily show reports for nightly review by the Company Manager, Event Manager and Head Office.
• Act as a champion for the ‘Lapland Accessibility and Inclusion’ policies, working with colleagues and direct reports to ensure all are trained and working in accordance with the relevant processes.
• Attend to (and follow up) guest feedback, working closely with the Guest Relations team (and other relevant stakeholders) to proactively address reccurring problems.
• Where required, deliver daily briefings to teams, communicating key safety, operational, experiential and departmental information in a timely manner.

Rehearsals and Training:

• Working with the Show Director, Company Manager and other key stakeholders, oversee the delivery of an effective rehearsal process. Liaise with key stakeholders across the business to ensure that required resources (including rehearsal spaces, props and manpower support) are in place to support the rehearsal process.
• Record the directors decisions about blocking and notes for cast members.
• Create the prompt book (a.k.a. “the bible”) to ensure that sound, lighting and set cues, as well as other vital information, is captured appropriately.
• Identify and problem-solve any operational challenges/considerations that are identified in rehearsals.
• Attend all compulsory training courses.
• Ensure a positive attitude and approach to training, with a willingness to learn and adapt as required by the business.

Team Management:

• Ensure that the staffing of all roles are at the right level. Working with the Company Manager, pro-actively address and resolve instances where staffing levels fall below the required matrix for operation.
• Establish, lead and maintain a professional and positive working culture within the Show Operations team, acting as a role model for direct and indirect reports at all times.
• Work closely with HR and Resourcing colleages on any recruitment requirements both before and during the live event.
• Manage poor performance and attendance in a timely and effective manner, in accordance with company policy.
• Recognise and promote good performance and attendance.

Health and Safety:

• Ensure a safe and secure working environment for colleagues.
• Assist the Show Operations team in the co-ordination of any emergency procedures, ensuring the safety and wellbeing of visitors and colleagues at all times.
• Report any health and safety accidents or near-misses into Event Control, inclusive but not limited to trip hazards, emergency issues, cleaning, site repairs.

VIP & PR Guests:

• Support the communication and requests of all VIP and PR guests as determined by the VIP manager / team.

KNOWLEDGE, SKILLS & EXPERIENCE

Essential Experience:

• Previous professional experience working as a Stage Manager within a traditional or immersive theatre environment.
• A experience with theatre tech is essential, as this role will involve working with mics, sound, lighting and effects.
• Working knowledge of best Health and Safety practices.

Desirable Experience:

• An understanding of back of house ticketing systems.
• A basic knowledge of KPI and customer insight data (e.g. dashboards, surveying and mystery shoppers).

Skills / Knowledge:

• Excellent communication, interpersonal and diplomacy skills.
• Bright with a strong sense of initiative.
• Confident with technology.
• Flexibility of approach to working environment needs.
• Ability to work well in a team environment.
• Positive attitude throughout to ensure a good morale is sustained onsite.
• Organisational skills and attention to detail.
• Ability to work under pressure.