LaplandUK

WOODLAND CHECK-IN ASSISTANT - £12.25/h - ASCOT

About Lapland

Based on the original stories of Mike and Alison Battle ‘Lapland’, the show, is a ground-breaking immersive theatrical production that brings to life the mythical elven world of Father Christmas. Lapland celebrates the wonderment of childhood through our magical world, rich story telling & memory making experiences.

Role Overview - 

Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience. 

Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.

Responsibilities include;

• Provide a wonderful welcome to our guests, creating a strong first impression. 
• Use of our onsite system to check guests in, whilst sharing key information about their visit. 
• Assist with latecomers to the experience, helping guests catch-up to their tour quickly. 
• Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic! 

Working environment and requirements include; 

• Indoor and outdoor locations, with prolonged standing.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets. 
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity. 

Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.

Key Dates

• PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2025 and the beginning of November 2025, training is mandatory.
• LIVE EVENT: Thursday 6th November - Wednesday 24th December 2025

Benefits

• Hourly pay of £12.25 per hour, plus holiday pay which is paid at the end of your contract
• Free hot meal per day
• Free coffee, tea and soft drinks
• 20% discount in LaplandUK retail shops on selected dates
• Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
• Shuttlebus from Ascot Train Station to event site.

Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!