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General information

Name
Productions Coordinator
Date
Thursday, May 14, 2026

Description & Requirements

Production Coordinator

Contract: Freelance, fixed-term (until December 2026)
Salary: £25,000

Working Pattern: Monday to Friday, typically 9:00am – 5:00pm (flexibility required during peak periods)


Company Overview

Founded in 2007 by Mike and Alison Battle, Lapland began with a simple but powerful purpose: to honour the wonder of childhood at Christmas. Frustrated by the poor quality of festive experiences available for their own four boys, the Battles set out to elevate this moment of childhood and reimagine the Father Christmas myth through original storytelling, meticulous set design, and emotionally resonant live theatre.


Their ground-breaking immersive show opened in 2007 and immediately captured the attention and hearts of parents nationwide. Powered by their purpose, the couple partnered with Hollywood set designers and West End performance professionals to produce an experience of unprecedented quality and detail. With an NPS of 72 (outperforming industry icons in the entertainment space), Lapland’s customer loyalty is second to none and has now welcomed nearly 2 million ‘believers,’ with tickets selling out on release for what the press now terms ‘the Glastonbury of Christmas’.

Today, the Lapland Group is a fast-growing purpose driven entertainment business spanning the three pillars of Live, Product and Studios. 


In 2024, Lapland’s eCommerce revenues grew tenfold, driven by the launch of magical at-home products like personalised Letters from Lapland…. (Advent calendar and soon, a Christmas Eve Experience?). These products extend the Lapland world into the home, deepening belief and connection beyond the physical experience. At the same time, our original story universe continues to scale through media. In 2023, Lapland launched its first podcast, Elfcast, which achieved No. 1 in the UK Family Charts and ranked in the global top 10 over Christmas. With plans to expand into audio and content year-round, our IP and characters are reaching audiences in new and emotionally resonant ways.


With immersive Live experiences, high-growth eCommerce, and a rapidly expanding original content, Lapland is on a mission to become the definitive global Christmas brand anchored in belief, storytelling, and the enduring magic of childhood.


Location: 2 days a week - The Woodyard Workshop (Ascot), 2 days a week - Head Office (Covent Garden), Friday - work from home

Reports to: Production Manager


Role Overview

The Production Coordinator supports the Production Manager in delivering the creative vision set by the Art and Show Director across Lapland’s large-scale immersive experiences in Ascot & Manchester.

This role focuses on providing day-to-day coordination, administrative and logistical support across the production function, helping to ensure projects, schedules, suppliers, budgets and internal communications are managed efficiently and effectively. Working closely with Production, Design, Procurement, Warehouse & Logistics, Performance, Costume, Technical Production and wider operational teams, the Production Coordinator will support projects from concept through planning and delivery.

The role centres on maintaining accurate documentation, coordinating meetings and actions, supporting procurement and budget tracking, liaising with suppliers and internal departments, and helping to ensure the smooth delivery of production activity across both territories.

This is a fixed-term contract role, based between our Ascot workshop and Central London Head Office, with on-site support in Ascot & Manchester during peak delivery periods, reporting into the Production Manager.


Responsibilities

  • Support the Production Manager with the day-to-day coordination of production activity across multiple projects and departments. 
  • Maintain and update production schedules, trackers, action lists, project documentation and delivery plans. 
  • Coordinate meetings, take notes where required, track actions and ensure follow-up across teams. 
  • Support supplier communication, quote requests, order tracking and general production administration. 
  • Assist with procurement processes including raising purchase orders, tracking invoices and maintaining expenditure records. 
  • Support budget tracking and cost reporting across production projects. 
  • Maintain accurate records of supplier information, project documentation, schedules, specifications and approvals. 
  • Liaise with internal departments including Design, Procurement, Warehouse & Logistics, Performance, Costume, Tech Production and Operations to gather information, track progress and ensure clear communication. 
  • Assist in coordinating deliveries, collections, transport schedules and movement of materials, equipment and assets between workshop, warehouse and site locations. 
  • Support inventory management, asset tracking and condition reporting across production stock and equipment. 
  • Assist with the coordination of freelancers, contractors and external suppliers, including onboarding administration and scheduling support. 
  • Help maintain production systems, shared documents and project management platforms, ensuring information is accurate and up to date. 
  • Support planning for build, de-rig and post-event requirements where required. 
  • Assist with preparation of presentations, reports, meeting materials and production updates. 
  • Provide ad hoc administrative and coordination support to the wider production team as required. 


Knowledge, Skills & Experience

  • Naturally aligned to Lapland values:
     Passion for the Mission
     One Collaborative Company
     Driven to Deliver Excellence
  • Previous experience in a production coordination, project coordination, administrative or support role, ideally within events, theatre, live entertainment, immersive experiences or a similar fast-paced environment. 
  • Highly organised with strong attention to detail and the ability to manage multiple priorities simultaneously. 
  • Strong administrative and coordination skills, with confidence managing schedules, documentation, trackers and follow-up actions. 
  • Comfortable liaising with internal teams, suppliers, contractors and external partners in a professional manner. 
  • Experience supporting budgets, purchase orders, invoice tracking and general financial administration. 
  • Strong written and verbal communication skills. 
  • Confident using Microsoft Office, particularly Excel, Outlook and Teams. 
  • Experience using project management or workflow tools such as Monday.com or similar. 
  • Proactive, practical and solutions-focused with a calm and adaptable approach. 
  • Comfortable working in a fast-moving environment where priorities may shift regularly. 
  • Ability to work independently while supporting a wider collaborative team. 
  • Flexible approach to working hours during peak delivery periods where required. 
  • Comfortable working across workshop, office and live event environments. 
  • Full UK driving licence desirable. 


Life at Lapland Group:

At Lapland Group, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. 

We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at Lapland Group offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year. 


Passion for the Mission.

We are in service to belief. We understand the importance of what we do and its legacy.   

One Company

We only succeed together. We are a positive and caring group of people who embrace developing Lapland and ourselves.

Driven to Deliver Excellence 

Belief is in the detail. Powered by our purpose we challenge and innovate to exceed expectations in everything we do.

Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. 

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.