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General information

Name
FC Runner - Ascot 2026
Date
Wednesday, June 17, 2026

Description & Requirements

FC RUNNER - £13.50/h - ASCOT


About Lapland

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels. 


Role Overview

The FC Runner co-ordinates Father Christmas, ensuring he is in the right place at the right time. A key operational role, the FC Runner will ensure that Father Christmas has everything he needs to deliver a truly magical and memorable experience for guests. The role is also responsible for assisting the Magic Elf's when working with Father Christmas.


Key Responsibilities:

  • This is a multi-faceted role, which requires a strong ability to meet the demands of people management, whilst protecting the guest experience and delivering an efficient and effective operation.
  • FC Runners ensure every guest has an experience they will never forget, for all the right reasons. They are essential to the event operations & FC Control, ensuring that the experience operates smoothly. Guest-obsessed, they make sure that feedback is properly collected, communicated and actioned. An inspiring people leader, they coach, lead and motivate their team to deliver world-class standards of service.
  • FC Runner will work closely with Controller & the Control Room Supervisors via radio, confident in ensuring Magic Elf's and Father Christmas are at the correct location at the correct time whilst dealing with radio communications is key to succeeding in this role.


VIP & PR GUESTS

  • Support the communication and requests of all VIP and PR guests as determined by the Golden Experience manager 


Essential Experience:

  • Minimum one year experience working in live entertainment, event operations and/or visitor attraction 

operations.

  • Strong working knowledge of best Health and Safety practices.
  • Experience co-ordinating cast members within a guest-facing operation.
  • Knowledge of Act 4 and Lapland operations is a benefit although not essential


Desirable Skills: 

You might come from a luxury hospitality background, be a seasoned event host, a performer, or simply someone who brings grace and joy to those around them.

  • A confident ,outgoing and proactive approach
  • Genuine warmth and emotional intelligence
  • Excellent communication skills
  • Experience working in guest-facing roles, ideally in premium or high-profile settings
  • The ability to remain calm and present under pressure
  • A natural ability to create ease and delight for others



Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.


Key Dates

  • PAID TRAINING: Your training plan will vary depending on your role. Training will take place on select dates between the end of October 2026 and the beginning of November 2026, training is mandatory.
  • LIVE EVENT: Thursday 5th November - Thursday 24th December 2026


Benefits

  • Hourly pay of £13.50 per hour, plus holiday pay which is paid at the end of your contract
  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Free Parking Off-Site at Ascot Racecourse (shuttlebus direct to event site)
  • Shuttlebus from Ascot Train Station to event site.


Working for LaplandUK is unlike any other role. By ‘Honouring Childhood Together’, we create memorable moments that families cherish forever. We can’t wait to welcome you to our secret, magical world this year!


Customer Facing Role Requirements Where the Worker is in costume, will be expected to: 

  • Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
  • Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
  • If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
  • Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
  • No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
  • Leave all watches, including smart watches and phones securely in your locker.


Please note we require a minimum commitment of 3 shifts per week.