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General information

Name
Back of House Assistant - Ascot 2026
Date
Friday, July 3, 2026

Description & Requirements

COMPANY OVERVIEW

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year. 

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences. 

This is an exciting period of growth for us, as we look for new ways to bring the Lapland experience to a global audience through media, publishing, live shows and eCommerce channels.  

 

ROLE OVERVIEW


As a Back of House Assistant, you will play a crucial backstage role in preparing the activities our guests enjoy in the Toy Factory and Mother Christmas Kitchen. You will be responsible for assembling products and ensuring the production line runs efficiently. Attention to detail, commitment to safety, and ability to work effectively in a fast-paced environment will be essential.  


Key Responsibilities:

  • Assemble, package, and label products according to production specifications. 
  • Monitor the production process to ensure product quality and consistency. 
  • Inspect materials and finished products for defects and take appropriate corrective actions. 
  • Follow standard operating procedures (SOPs) and work instructions to meet production targets. 
  • Maintain a clean and organized work area to ensure a safe and efficient working environment. 
  • Collaborate with team members and Stage Management to optimise production processes and solve any issues that may arise. 
  • Adhere to all company policies, including safety regulations and quality standards. 


Physical Requirements:

  • Ability to lift and carry up to 10kg of weight.  
  • Standing, walking, and repetitive motions for extended periods. 
  • Ability to work in a physically demanding environment. 


Desirable Skills: 

  • Bright with a strong sense of initiative. 
  • Flexibility of approach to working environment needs.  
  • Ability to work well in a team environment.  
  • Positive attitude throughout to ensure a good morale is sustained onsite.  
  • Organisational skills and attention to detail.  
  • Ability to work under pressure. 


Pay Rate: £12.75 per hour


Benefits:

  • Free hot meal per day
  • Free coffee, tea and soft drinks
  • 20% discount in LaplandUK retail shops on selected dates
  • Holiday pay paid at end of contract


Where is Lapland?

Lapland is based in Whitmoor Forest, in Crown Estate on Swinley Road, Winkfield Row near Ascot SL5 8BD.


Customer Facing Role Requirements Where the Worker is in costume, will be expected to: 

  • Remove all jewellery and piercings (no clear replacements) - this includes tooth gems/grills.
  • Have neatly groomed, natural coloured hair, and as an elf, have all long hair in plaits.
  • If worn, religious head coverings must be a neutral colour of brown, beige, or navy.
  • Arrive on shift with none or natural make-up (foundation if worn must look like your natural skin tone); minimal mascara, no false eye lashes and no false or painted nails.
  • No tattoos are permitted from the collar bone up for all customer facing roles. In addition, no tattoos are permitted below elbow for Food & Beverage, and 2 inches below elbow for all other customer facing roles on site
  • Leave all watches, including smart watches and phones securely in your locker.

 
 
Please note we require a minimum commitment of 3 shifts per week.


Applicants must be authorised to work in the United Kingdom without the need for visa sponsorship.

Lapland reserve the right to withdraw this advert at any time. Due to the high number of applications being received, we may not be able to respond to every applicant. 

Lapland is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.