LaplandUK

GUEST EXPERIENCE HOST/HOSTESS - ASCOT - £12/hour

Company Overview –

We are most famous for our award-winning event, buried deep in the Crown Estate near Ascot. 17 years ago, Mike & Alison Battle created the event out of their own desire to take their children somewhere that would celebrate the pure, commercially unsullied, magic of Christmas. Now, with the help of Hollywood set-designers, West-End actors and more than a sprinkling of magic, the event is keeping the magic of Christmas alive for thousands of children every year.

LaplandUK celebrates and honours the values, imagination and wonderment of childhood through our magical world, rich storytelling and immersive memory making experiences.

Role Overview - 

Our Woodland Check-in team welcome guests to Lapland, setting the scene for a magical and unforgettable experience. 

Working in our outdoor Eleven Bazaar and our indoor Woodland Check-in areas, this role is a guest-focused position, involving lots of interaction with Human Folk before their Lapland experience begins.

Responsibilities include;

• Provide a wonderful welcome to our guests, creating a fantabulous first impression. 
• Use of our onsite system to check guests in, whilst sharing key information about their visit. 
• Assist with latecomers to the experience, helping guests catch-up to their tour quickly. 
• Deliver a world-class service to guests, ensuring that any issues are resolved in-the-moment, with a touch of Lapland magic! 

Working environment and requirements include; 

• Indoor and outdoor locations, with prolonged standing.
• Guest-facing position, requiring high-levels of interaction on a consistent basis.
• Use of technical equipment, including touchscreen tablets. 
• Some tasks may require moderate lifting, bending, pushing, pulling and other similar physical activity. 

Life at LaplandUK:

At LaplandUK, we believe in the magic of collaboration, a steadfast commitment to excellence, and a team that's always willing to roll up their sleeves and get involved. Working with us means being part of a dynamic environment where collaboration brings out the best in everyone, diverse talents converge, and innovation thrives. Our commitment to excellence ensures that every team member is dedicated to achieving the highest standards, contributing to a workplace culture that values continuous improvement and outstanding results. 

We're not just looking for employees; we want people who are excited to get involved, embrace challenges, and bring a hands-on approach to their work, creating a workplace full of positivity and collective success. Overall, working at LaplandUK offers a chance to be part of something truly special, where the wonder of childhood is celebrated by a team dedicated to making memories for over 40,000 families each year.

Passion for the Mission.

It is more than a job to us. We understand the importance of what we do and its legacy. Be guest obsessed. 

Driven by our Ambition.

We are determined to make it happen, whatever it takes. Anything is possible and we’ll never give up. 

Responsible for Everything.

We own what we do, and we get the job done. We take the work seriously, but never ourselves. We support and challenge positively to find our truths. 

We only win Together.

Individually we are strong, but together we can change the world.